allora, cosa succede?

Publié le par macchiato

...

Boh, keajaiban terjadi. Akhirnya gue kirimkan sepucuk surat keluhan ini ke resto italian tsb dan siang tadi gue ditelp oleh si manager meminta maaf atas nama manajemen papa giovanni. Lalu dia bilang mereka akan kirimkan gue credit letter. About time!

He he, mengeluh itu kdg berguna dan berbuah. Dulu bgt, pertama kali starbucks buka di sini, servicenya juga sucky2, mungkin staffnya udah cape malem itu jadi nunggunya lamaaaa bet 45 menit buat frappé butut, dan gue kirim complaint – tau2 dikirimin starbucks voucher.

Mengeluhlah dan kau akan melihat hasilnya.





The Manager 

Papa Giovanni
172 Campbell Parade
Bondi

Dear Manager

I have been a loyal customer of Papa Giovanni for many years as I find the meals great and the ambience amicable.

Two friends and I dined at your establishment on Thursday 13 October 2005 as I have told them about your reputation. We chose to sit in the alfresco area.

This time however I find the service was disgraceful. We had just finished our meals when one of your staff came round and started picking up the dinnerware off our table. About five minutes later, the Maitre D’ came over to clean our table and and get it ready for the next diners – all this whilst we were still digesting our food and pouring water into our glasses.

No, we didn’t order extravagantly like the customer at the next table – we were not that famished that evening. No, we didn’t order a bottle of wine – my friends do not drink alcohol. However, that’s really no excuse to treat your customer like some vagrants from the street asking for leftover. We paid the full price for our meals.

We would just like to inform you that we find the service at your restaurant abominably appaling, we feel we have had better service at hawker food restaurants in Asia . Please be assured that I will cease to be one of your regular customers and that I can no longer recommend your restaurant to my friends and colleagues.

Please find attached our receipt check #109375-1.

Publié dans amuse-gueule

Pour être informé des derniers articles, inscrivez vous :